Released: 06/09/2016

We know that valuable customer information is captured and stored in many different places and systems. Collect these insights and use our new API extension to automatically update the history of your EASI’R contacts.


  • Users that have access to more than one relation path can now filter their case list accordingly.
  • It is now possible to define opening hours for each opportunity type. Opening times will be considered when calculating the escalation points.
  • Opportunity types can now have more than 1 escalation responsible.
  • EASI’R now remembers the set filters (for cases, tasks etc.) and applies them at next page visit.
  • The existing phone field has been split into a mobile and a landline field.
  • Templates can now be linked to content suggestions.
  • Time line entries can now be registered via the API.